The Operations Manager I is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved
Job Summary
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.
Key responsibilities include analyzing and maintaining Client Service Level Agreements, maximizing revenue generation, and managing operational reports.
This role involves developing direct reports, creating positive work environments, and participating in cross-functional meetings to drive continuous improvement.
Matching Summary
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.
Skills & Requirements
Must-have
Client Service Level Agreement
financial expectations
operational reports management
client partner relationships
employee engagement
cross functional meetings
Nice-to-have
positive work environment
professional demeanor
flexible schedule
Key Requirements
Associate's Degree with 7+ years experience
2+ years progressive management experience
Call center experience preferred
Demonstrated ability to coach and develop action plans
Demonstrated ability to analyze and improve work processes
Excellent communication skills
Demonstrated ability to organize and prioritize projects