Online Experience Analyst - The Company Store

The Home Depot, Inc

Base: $60,500.00 - $75,000.00; bonus/equity: not s...
Analyze customer information to identify opportunities
Execute system changes for promotional activity
Execute taxonomy changes in the system
This role supports the delivery and optimization of a seamless digital customer experience through analysis and program execution

Job Summary

  • This role supports the delivery and optimization of a seamless digital customer experience through analysis and program execution.
  • The position involves partnering with CX leadership to leverage customer data and behavioral insights to improve engagement and conversion.
  • Initial areas of focus include supporting online content optimization, managing ratings & reviews, and assisting with qualitative user studies.

Matching Summary

This role supports the delivery and optimization of a seamless digital customer experience through analysis and program execution.

Salary

Base: $60,500.00 - $75,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Analyze customer information to identify opportunities
  • Execute system changes for promotional activity
  • Execute taxonomy changes in the system
  • Perform ad hoc reporting based on business needs

Nice-to-have

  • Experience managing multiple projects simultaneously
  • Familiarity with Adobe Analytics or ContentSquare
  • Hands-on experience with A/B testing platforms
  • Collaboration in agile/scrum environment

Key Requirements

  • Must be eighteen years of age or older
  • Must be legally permitted to work in the United States
  • Bachelor's degree or equivalent preferred

Work Rights

Must be legally permitted to work in the United States

Tailored Resume

Cover Letter