Customer Success Manager (west Coast)

Raptortechnologies

Remote, United States
Not specified; range available upon request for sp...
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3 years customer success manager experience
Saas company background required
West coast us location requirement
** Raptor Technologies is seeking a Customer Success Manager for their remote team, specifically targeting candidates located on the West Coast of the United States. The role involves enhancing customer experiences across the client journey, focusing on adoption, retention, and relationship management within a SaaS environment. **

Job Summary

  • Raptor Technologies is a school safety partner for 60,000 schools in 55 countries providing SaaS and mobile technology solutions.
  • The Customer Success Manager will drive adoption, expansion, advocacy, and retention while monitoring client utilization and success scores.
  • The role offers a robust benefits package including 100% paid employee-only medical coverage, flexible paid time off, and pet insurance.

Matching Summary

Match Score: 75

** Raptor Technologies is seeking a Customer Success Manager for their remote team, specifically targeting candidates located on the West Coast of the United States. The role involves enhancing customer experiences across the client journey, focusing on adoption, retention, and relationship management within a SaaS environment. **

Salary

Not specified; Range available upon request for specific states; Actual compensation based on experience and location

Skills & Requirements

Must-have

  • 3 years Customer Success Manager experience
  • SaaS company background required
  • West Coast US location requirement
  • Salesforce and Gainsight proficiency

Nice-to-have

  • Strong relationship building abilities
  • Logical systematic troubleshooting approach
  • Flexible hours willingness
  • Positive customer centric attitude

Key Requirements

  • At least 3 years of Customer Success Manager experience
  • Experience in a SaaS company environment
  • Located in California, Arizona, New Mexico, Colorado, Nevada or Utah

Work Rights

Not specified

Tailored Resume

Cover Letter