Servicing Specialist

Fora Financial

New York City, US
$55,000 - $60,000 based on experience; bonus/equit...
On-site
High volume inbound/outbound calls
Reviewing and actioning daily reports
Reducing and preventing aging
Servicing Specialists are responsible for maintaining our active client portfolio, servicing programs to expected performance pace

Job Summary

  • Servicing Specialists are responsible for maintaining our active client portfolio, servicing programs to expected performance pace.
  • Key responsibilities include handling ACH return files, coordinating make-up arrangements, and updating the system of record with above-average written communication skills.
  • Fora Financial offers a good work/life balance, competitive benefits including Medical, Dental, Vision Coverage, 401K Match, and a generous Time Off Plan.

Matching Summary

Servicing Specialists are responsible for maintaining our active client portfolio, servicing programs to expected performance pace.

Salary

$55,000 - $60,000 based on experience; Bonus/Equity: Commission Plan; Benefits: Medical, Dental, Vision, 401K Match, Life Insurance, Generous Time Off, Commuter Benefits, FSA

Skills & Requirements

Must-have

  • High volume inbound/outbound calls
  • Reviewing and actioning daily reports
  • Reducing and preventing aging
  • Differentiating performing vs. non-performing assets
  • Handling ACH return files
  • Coordinating replacement payments

Nice-to-have

  • Partnering with business development
  • Maintaining ongoing communication
  • Collaborating with small-business customers
  • Results driven focus

Key Requirements

  • Minimum 3 years of experience
  • Phone-based contact center environment
  • Credit/Collections, Billing, Sales, or Customer Service experience
  • Strong understanding of Collections processes
  • Negotiation and effective communication skills
  • Bachelor’s degree preferred
  • Bi-lingual / Spanish preferred

Work Rights

Authorized to work for any employer

Tailored Resume

Cover Letter