Manager, Customer Success - Tax

Thompsonresumes

$147,000 usd - $273,000 usd; not specified; benefi...
Hybrid (2-3 days onsite)
People management experience
Proficiency in crm platforms
Driving customer retention
Thomson Reuters is seeking a Manager of Customer Success for their Tax segment, responsible for leading a team focused on customer adoption, satisfaction, and retention. The role emphasizes people management, operational excellence, and strategic vision to enhance customer outcomes while fostering a high-performance team culture

Job Summary

  • You will lead a team of Customer Success Managers responsible for driving adoption, satisfaction, and retention.
  • Success in this role means building a high-performing team and fostering a culture of customer advocacy.
  • We offer a flexible hybrid working environment and comprehensive benefits to support work-life balance.

Matching Summary

Match Score: 85

Thomson Reuters is seeking a Manager of Customer Success for their Tax segment, responsible for leading a team focused on customer adoption, satisfaction, and retention. The role emphasizes people management, operational excellence, and strategic vision to enhance customer outcomes while fostering a high-performance team culture.

Salary

$147,000 USD - $273,000 USD; Not specified; Benefits: comprehensive benefit plans including flexible vacation

Skills & Requirements

Must-have

  • People management experience
  • Proficiency in CRM platforms
  • Driving customer retention

Nice-to-have

  • Passionate about customer outcomes
  • Collaborative cross-functional partner
  • Data-driven decision maker

Key Requirements

  • 5+ years in Customer Success
  • 2+ years of people management experience
  • Bachelor’s degree in related field

Work Rights

Not specified

Tailored Resume

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