SiteMinder is seeking a Customer Support Team Leader to coach, engage, supervise, lead, and develop the General Services team to deliver excellent customer service
Job Summary
SiteMinder is seeking a Customer Support Team Leader to coach, engage, supervise, lead, and develop the General Services team to deliver excellent customer service.
The role involves monitoring daily team performance, conducting 1:1s and performance reviews, identifying training needs, and collaborating with other teams to deliver great customer experiences.
Perks include equity packages, a hybrid working model, mental health initiatives, paid leave, sponsored social events, and investment in personal growth.
Matching Summary
SiteMinder is seeking a Customer Support Team Leader to coach, engage, supervise, lead, and develop the General Services team to deliver excellent customer service.
Skills & Requirements
Must-have
leading diverse motivated teams
delivering excellent customer service
monitoring team performance daily
coaching and developing team members
resolving conflicts and removing barriers
Nice-to-have
fostering high performance culture
inspiring others to take ownership
building consensus and collaborating
maintaining composure and positivity
Key Requirements
Experience leading diverse, motivated teams
Experience in Software or IT environments
Ability to remain calm under pressure
Ability to juggle multiple projects and priorities