Program Manager, Learning and Development (Customer Service)
Netflix
Manila, Philippines
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8+ years learning solution design experience
Instructional design expertise with ai tools
Global stakeholder collaboration skills
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Netflix is seeking a Program Manager for Learning and Development in Customer Service to support its global outsourced call centers. The role involves designing impactful learning solutions, managing content strategies, and driving program management for customer service training initiatives in APAC, EMEA, and LATAM.
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Job Summary
This role supports outsourced call centers globally by crafting dynamic learning experiences tailored for agents and leaders.
The position leverages artificial intelligence tools to personalize learning, automate content creation, and drive instructional design efficiency.
Candidates must demonstrate the ability to connect training programs directly to business goals while managing a portfolio of global initiatives.
Matching Summary
Match Score: 75
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Netflix is seeking a Program Manager for Learning and Development in Customer Service to support its global outsourced call centers. The role involves designing impactful learning solutions, managing content strategies, and driving program management for customer service training initiatives in APAC, EMEA, and LATAM.
**
Skills & Requirements
Must-have
8+ years learning solution design experience
Instructional Design expertise with AI tools
Global stakeholder collaboration skills
Data-driven impact measurement capability
Proficiency in e-learning authoring tools
Nice-to-have
Experience with Adobe Creative Suite or Figma
Multimedia content creation passion
Facilitation experience in cross-cultural settings
Knowledge of Docebo LMS platform
Curiosity for innovative learning solutions
Key Requirements
8+ years designing impactful learning solutions
Proficiency with Articulate Rise or similar tools
Experience working with Docebo or other LMS platforms
Proven project management in fast-paced environments