Head Of Customer Complaints Intake (people Leadership & Process Reengineering) - Hybrid

M&T Bank

Williamsville, New York, United States of America
Base: $74,600.00 - $124,400.00 annual (usd); bonus...
Hybrid
Process improvement
Complaint management
Team leadership
The Head of Complaints Intake supports the ongoing improvement of the escalated complaints intake process

Job Summary

  • The Head of Complaints Intake supports the ongoing improvement of the escalated complaints intake process.
  • This role blends hands-on process work with coordination across partners to improve efficiency.
  • The position requires strong organizational skills and the ability to analyze data for process improvements.

Matching Summary

The Head of Complaints Intake supports the ongoing improvement of the escalated complaints intake process.

Salary

Base: $74,600.00 - $124,400.00 Annual (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Process improvement
  • Complaint management
  • Team leadership

Nice-to-have

  • Cross-functional collaboration
  • Regulatory compliance experience
  • Operational controls background

Key Requirements

  • Bachelor's degree or equivalent experience
  • 3+ years in customer service or complaint management
  • Experience in a regulated industry

Work Rights

Not specified

Tailored Resume

Cover Letter