Project Manager (Customer service)

WSH EXPERTS PTE. LTD.

Singapore
Organize monthly team meetings
Ensure staff competency in service excellence
Perform service recovery activities
The Project Manager is responsible for organizing monthly meetings to report on team performance to management

Job Summary

  • The Project Manager is responsible for organizing monthly meetings to report on team performance to management.
  • Staff must be qualified and trained to deliver service excellence, with the PM ensuring all training requirements are met.
  • The role requires handling customer escalations and submitting detailed investigation reports within three calendar days of notification.

Matching Summary

Match Score: 85

The Project Manager is responsible for organizing monthly meetings to report on team performance to management.

Skills & Requirements

Must-have

  • Organize monthly team meetings
  • Ensure staff competency in service excellence
  • Perform service recovery activities
  • Investigate complaints within 3 days
  • Submit written investigation reports

Nice-to-have

  • Experience in curriculum development
  • Knowledge of new service schemes
  • Strong leadership communication skills

Key Requirements

  • Competence in delivering service excellence
  • Ability to conduct incident investigations
  • Experience in training and curriculum development

Work Rights

Not specified

Tailored Resume

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