The role is accountable for ensuring equipment safety, performance, and precise communication to maintain high customer satisfaction
Job Summary
The role is accountable for ensuring equipment safety, performance, and precise communication to maintain high customer satisfaction.
You will manage technician motivation, competence development, and workload balancing while validating service contracts and resolving callout conflicts.
Kone fosters an innovative culture where sustainability, ethical business practices, and employee engagement are integral to daily operations.
Matching Summary
The role is accountable for ensuring equipment safety, performance, and precise communication to maintain high customer satisfaction.
Skills & Requirements
Must-have
Elevator repair service operations
Technician team leadership and scheduling
Customer satisfaction and complaint resolution
Safety compliance and accident investigation
Sales lead generation and invoicing control
Nice-to-have
Innovative collaborative working culture
Employee engagement and development focus
Sustainability integration in daily practice
Key Requirements
Experience in elevator or lift maintenance industry
Proven leadership of field service technicians
Knowledge of local regulations and safety standards