Contact Centre Operations Excellence Lead (hr & Finance)

AECOM Australia PTY LTD

Bengaluru, India
Not specified; not specified; comprehensive benefi...
On-site
Lean six sigma green belt certification
Hr and finance contact center operations experience
Servicenow case management expertise
AECOM Australia PTY LTD is seeking a Contact Centre Operations Excellence Lead for their Bengaluru, India location. The role focuses on driving operational excellence and digital innovation in HR and Finance Contact Centre operations, requiring expertise in Lean Six Sigma and automation

Job Summary

  • This role is accountable for driving operational excellence, continuous improvement, automation, and digital innovation across global HR and Finance Contact Centre operations.
  • The position requires deep expertise in Lean Six Sigma methodologies and proven success in leading AI-enabled service transformation initiatives within HR or Finance domains.
  • AECOM offers comprehensive benefits including medical, dental, vision, life insurance, paid time off, and flexible work options to meet diverse employee needs.

Matching Summary

Match Score: 85

AECOM Australia PTY LTD is seeking a Contact Centre Operations Excellence Lead for their Bengaluru, India location. The role focuses on driving operational excellence and digital innovation in HR and Finance Contact Centre operations, requiring expertise in Lean Six Sigma and automation.

Salary

Not specified; Not specified; Comprehensive benefits package offered

Skills & Requirements

Must-have

  • Lean Six Sigma Green Belt certification
  • HR and Finance Contact Center operations experience
  • ServiceNow case management expertise
  • AI-enabled service transformation initiatives
  • Global matrixed shared services environment

Nice-to-have

  • Black Belt certification preferred
  • Project Management certification advantage
  • GenAI applications for internal support
  • Strong executive presentation skills
  • Ability to lead without authority

Key Requirements

  • 8-10 years total experience
  • 4-5+ years in Operational Excellence
  • Lean Six Sigma Green Belt (mandatory)
  • Bachelor's degree in Business or related field
  • Experience with ServiceNow and AI tools

Work Rights

Not specified

Tailored Resume

Cover Letter