Quality Coach / Evaluator - Luxor Based

Foundever

Cairo, Egypt
Call monitoring
Performance evaluation
Feedback provision
Monitors and evaluates customer service representative performance through call reviews

Job Summary

  • Monitors and evaluates customer service representative performance through call reviews.
  • Provides actionable feedback to improve service quality and ensure script compliance.
  • Participates in monthly calibration sessions to maintain consistent evaluation standards.

Matching Summary

Monitors and evaluates customer service representative performance through call reviews.

Skills & Requirements

Must-have

  • Call monitoring
  • Performance evaluation
  • Feedback provision
  • Script adherence
  • Quality reporting

Nice-to-have

  • Team collaboration
  • Training coordination
  • Cross-functional communication

Key Requirements

  • Experience in quality assurance
  • Knowledge of CX processes
  • Communication skills
  • Attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter