Analyst - It Product Support

Marsh & McLennan Companies Inc

Hybrid (3 days in office, 2 days remote)
Investigate and resolve it issues
Troubleshoot system-triggered alerts
Adhere to sdlc and change management processes
Marsh & McLennan Companies Inc is seeking an Analyst for IT Product Support to assist in diagnosing and resolving technical issues primarily for internal clients. The role involves supporting business-critical applications and ensuring adherence to support processes while fostering a diverse and inclusive work environment

Job Summary

  • The role involves investigating, triaging, diagnosing, and resolving IT issues for primarily internal clients.
  • Candidates must ensure all relevant implementation, support, and change management processes are strictly adhered to.
  • Marsh is committed to a hybrid work model requiring colleagues to be onsite at least three days per week.

Matching Summary

Match Score: 85

Marsh & McLennan Companies Inc is seeking an Analyst for IT Product Support to assist in diagnosing and resolving technical issues primarily for internal clients. The role involves supporting business-critical applications and ensuring adherence to support processes while fostering a diverse and inclusive work environment.

Skills & Requirements

Must-have

  • Investigate and resolve IT issues
  • Troubleshoot system-triggered alerts
  • Adhere to SDLC and Change Management processes
  • Maintain support documentation
  • Support business critical applications

Nice-to-have

  • Collaboration with internal clients
  • Experience with hybrid work environments
  • Ability to coordinate resources for requests

Key Requirements

  • Not specified in posting
  • No specific degree mentioned
  • No certification requirements listed

Work Rights

Not specified

Tailored Resume

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