Boston, ma - $180,000 - $224,000; orange, ct - $17...
It service management program
Continuous process improvement
Stakeholder communications
The Director, IT Operations is responsible for defining the strategic direction and ensuring the effective execution of IT operations, overseeing the enterprise-wide IT Service Management program
Job Summary
The Director, IT Operations is responsible for defining the strategic direction and ensuring the effective execution of IT operations, overseeing the enterprise-wide IT Service Management program.
Key responsibilities include leading ITIL processes such as Incident, Problem, Change, and Configuration Management, ensuring business continuity and system availability.
The role offers competitive benefits, growth opportunities, performance-based bonuses, 401(k) match, comprehensive insurance, and tuition reimbursement.
Matching Summary
The Director, IT Operations is responsible for defining the strategic direction and ensuring the effective execution of IT operations, overseeing the enterprise-wide IT Service Management program.
Salary
Boston, MA - $180,000 - $224,000; Orange, CT - $171,000 - $214,000; Benefits: Competitive benefits and growth opportunities, Generous performance‑based bonuses, 12% 401(k) match, Comprehensive health, dental, and vision insurance, Tuition reimbursement, Professional development and clear career‑advancement pathways
Skills & Requirements
Must-have
IT Service Management program
continuous process improvement
stakeholder communications
operational performance monitoring
IT operations data integrity
cross-functional team leadership
Nice-to-have
strategic alignment with organizational objectives
promoting standard processes and policies
automating manual processes
cost-effective resource utilization
Key Requirements
Bachelor's degree in Computer Science, Information Systems or related field
Minimum of 10 years of relevant experience
Minimum of five years' experience in a leadership role
Experience with ITIL or other IT service management frameworks
Experience in Change Management, Configuration Management, Problem Management, and Incident Management