The Customer Success team ensures exhibitors have the best possible experience at events by managing non-sales related inquiries, resolving complaints, and providing product information
Job Summary
The Customer Success team ensures exhibitors have the best possible experience at events by managing non-sales related inquiries, resolving complaints, and providing product information.
Key responsibilities include acting as the main point of contact for exhibitors, driving engagement through a 4-touchpoint flow, and ensuring timely onboarding to increase satisfaction and loyalty.
The role involves account management, understanding exhibitor goals, promoting digital products, and identifying upselling opportunities to pass to sales teams.
Matching Summary
The Customer Success team ensures exhibitors have the best possible experience at events by managing non-sales related inquiries, resolving complaints, and providing product information.