Customer Service Representative

Eversource Energy Foundation Inc

Springfield, MA, United States
Base: $36.29; bonus/equity: not specified; benefit...
On-site
Handle customer service inquiries
Process billing and credit
Manage service orders
Eversource Energy Foundation Inc is seeking a Customer Service Representative for their Springfield, MA location. The role involves handling various customer inquiries, including billing and service issues, in a call center environment with a focus on excellent customer service

Job Summary

  • The Customer Service Representative is accountable for handling all customer service inquiries, via telephone, mail, internet, video conferencing or in person, for existing products and services.
  • The Customer Service Representative must have strong analytical reasoning and negotiating skills, and must be courteous, tactful, and exercise patience in dealing with customers, the general public, and interfacing departments under difficult circumstances.
  • Eversource Contact Centers offer a Performance-Based Work From Home Program, and you must live in our service territory to be hired.

Matching Summary

Match Score: 85

Eversource Energy Foundation Inc is seeking a Customer Service Representative for their Springfield, MA location. The role involves handling various customer inquiries, including billing and service issues, in a call center environment with a focus on excellent customer service.

Salary

Base: $36.29; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Handle customer service inquiries
  • Process billing and credit
  • Manage service orders
  • Work from home program eligibility
  • Respond to emergency situations

Nice-to-have

  • Analytical reasoning skills
  • Negotiating skills
  • Courteous and tactful communication
  • Patience in difficult circumstances

Key Requirements

  • Pass Company approved SHL Customer Service Assessment
  • Working knowledge of PC applications
  • High School Diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter