Service Desk Analyst

Capita

Belfast, United Kingdom
Not specified; benefits: 23-27 days holiday; pensi...
Hybrid (3 days in-office after initial training)
Previous service desk experience essential
Excellent verbal and written communication skills
Experience with call logging software like remedy
Capita is seeking a Service Desk Analyst for their Belfast location, who will provide first-line technical support to customers. The role requires prior Service Desk experience and knowledge of various IT systems, and it offers a hybrid work model after an initial training period

Job Summary

  • This role serves as the first point of contact for customers, providing diagnosis and resolution for IT incidents via phone, email, chat, and portal.
  • The position requires a hybrid work model starting with three months of office-based training in Belfast before transitioning to up to three days per week onsite.
  • Capita offers a comprehensive benefits package including 23 days of holiday, company-matched pension, and opportunities for career development through their Learning Academy.

Matching Summary

Match Score: 85

Capita is seeking a Service Desk Analyst for their Belfast location, who will provide first-line technical support to customers. The role requires prior Service Desk experience and knowledge of various IT systems, and it offers a hybrid work model after an initial training period.

Salary

Not specified; Benefits: 23-27 days holiday; Pension: Company matched; Leave: 15 weeks paid maternity/adoption

Skills & Requirements

Must-have

  • Previous Service Desk experience essential
  • Excellent verbal and written communication skills
  • Experience with call logging software like Remedy
  • Knowledge of Windows Desktop operating systems
  • Understanding of Microsoft O365 and Active Directory

Nice-to-have

  • Experience with remote desktop support tools
  • Awareness of ITIL framework principles
  • Ability to create technical documentation

Key Requirements

  • Previous Service Desk experience required
  • Windows OS and O365 knowledge required
  • Active Directory understanding required

Work Rights

Not specified

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