Crm & Loyalty Manager

Shell

Hong Kong, Hong Kong
Competitive starting salary; annual performance re...
**
6+ years crm experience
Loyalty program management
Digital platform optimization
** Shell is seeking a CRM & Loyalty Manager in Hong Kong to enhance customer engagement through loyalty programs and partnerships. The ideal candidate will have substantial experience in CRM, marketing communications, and strong analytical skills to drive customer loyalty and business value. **

Job Summary

  • This role supports Shell's Powering Progress strategy and the ambition to transition to a net-zero emissions business.
  • You will lead and coach a team to deep-dive into member behaviors and translate insights into actions to improve promotional effectiveness.
  • The position offers flexible working hours, competitive salary, and opportunities to work at the forefront of energy transition technology.

Matching Summary

Match Score: 75

** Shell is seeking a CRM & Loyalty Manager in Hong Kong to enhance customer engagement through loyalty programs and partnerships. The ideal candidate will have substantial experience in CRM, marketing communications, and strong analytical skills to drive customer loyalty and business value. **

Salary

Competitive starting salary; Annual performance related salary increase; Paid parental leave and benefits package

Skills & Requirements

Must-have

  • 6+ years CRM experience
  • Loyalty program management
  • Digital platform optimization
  • Stakeholder management skills
  • Customer lifecycle management

Nice-to-have

  • Marketing communications background
  • Mandarin language proficiency
  • Proactive mindset in ambiguity
  • Partnership value maximization

Key Requirements

  • Bachelor's degree in Business or Marketing
  • Minimum 6 years experience in CRM or loyalty
  • Proficiency in MS Word, Excel, and PowerPoint
  • Excellent spoken English and Cantonese

Work Rights

Not specified

Tailored Resume

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