Senior Customer Success Manager - Italian Speaking
MongoDB
Dublin, Ireland
On-site
7+ years customer success experience
4+ years managing forbes global 2000 accounts
Fluent italian and english bilingualism
This role serves as a strategic advisor to Fortune 100 customers, guiding their MongoDB technology strategy and optimizing their technical environments
Job Summary
This role serves as a strategic advisor to Fortune 100 customers, guiding their MongoDB technology strategy and optimizing their technical environments.
The successful candidate will act as the primary point of contact across Sales, Professional Services, and Solutions Architects to drive customer health and revenue realization.
MongoDB offers a supportive culture with benefits including fertility assistance, generous parental leave, and opportunities for personal growth within a global team.
Matching Summary
This role serves as a strategic advisor to Fortune 100 customers, guiding their MongoDB technology strategy and optimizing their technical environments.
Skills & Requirements
Must-have
7+ years Customer Success experience
4+ years managing Forbes Global 2000 accounts
Fluent Italian and English bilingualism
Technical aptitude for databases and cloud
Autonomous decision-making and ownership
Nice-to-have
Entrepreneurial mindset to build new processes
Prior exposure to database infrastructure technology
Demonstrated continuing technical education
Experience with consumption-based pricing models
Passion for advocating on behalf of customers
Key Requirements
7+ years in Customer Success or Technical Account Management
4+ years accountable for revenue realization with Global 2000 clients
Fluent proficiency in both Italian and English languages
Background in technical product sales or services
Proven ability to operate autonomously in ambiguous environments