NCS PTE. LTD. is seeking a Senior Desktop Engineer in Singapore to provide desktop support, ensuring customer satisfaction and compliance with IT standards. The ideal candidate should have at least three years of experience in desktop support, particularly with Microsoft Windows 10 and Office 365, along with relevant certifications
Job Summary
The role involves providing first-contact desktop support to customers while ensuring software and operational compliance with standards.
Candidates will guide the team in resolving escalated incidents and performing complex troubleshooting for end-user help requests.
Responsibilities include managing asset inventories, creating work instructions, and documenting procedures to maintain customer satisfaction and SLA expectations.
Matching Summary
Match Score: 85
NCS PTE. LTD. is seeking a Senior Desktop Engineer in Singapore to provide desktop support, ensuring customer satisfaction and compliance with IT standards. The ideal candidate should have at least three years of experience in desktop support, particularly with Microsoft Windows 10 and Office 365, along with relevant certifications.
Skills & Requirements
Must-have
Microsoft Windows 10 support
Microsoft Office 365 administration
Incident prioritization and resolution
Remote support via telephone or tools
Software licensing compliance
Nice-to-have
Team guidance experience
Third-party vendor coordination
Work instruction documentation
Strong verbal communication skills
Effective prioritization under urgency
Key Requirements
Minimum 3 years of desktop support experience
Microsoft 365 Certified: Modern Desktop Administrator Associate certification
Azure Administrator Associate or Azure Security Engineer Associate certification
Experience with remote support tools and call centre operations