Scale Customer Success Manager - Dach

Wrike

Prague, Czech Republic
Not specified; benefits: 5 weeks pyid vacation, me...
On-site
2+ years saas experience
German and english bilingual
Digital engagement campaigns
The role focuses on implementing scalable engagement strategies using digital plays like webinars and automated email campaigns to enhance product adoption

Job Summary

  • The role focuses on implementing scalable engagement strategies using digital plays like webinars and automated email campaigns to enhance product adoption.
  • Candidates must possess strong organizational skills to manage large volumes of activities while maintaining high quality in customer interactions.
  • Wrike offers comprehensive benefits including 5 weeks of paid vacation, hybrid working models, and meal vouchers for Prague-based employees.

Matching Summary

The role focuses on implementing scalable engagement strategies using digital plays like webinars and automated email campaigns to enhance product adoption.

Salary

Not specified; Benefits: 5 weeks paid vacation, meal vouchers CZK 220/day, annual travel card, multi-sport card, pension contributions

Skills & Requirements

Must-have

  • 2+ years SaaS experience
  • German and English bilingual
  • Digital engagement campaigns
  • High volume account management
  • Data driven mindset

Nice-to-have

  • Enterprise customer context
  • Webinar facilitation skills
  • In-app messaging expertise
  • Continuous learning attitude
  • Collaborative team player

Key Requirements

  • 2+ years in Scale Customer Success or Account Management
  • Fluency in German and English required
  • Experience with digital engagement campaigns
  • Solid understanding of business processes and negotiation

Work Rights

Not specified

Tailored Resume

Cover Letter