Owens & Minor is seeking a Shift Lead for their Service Desk, focusing on providing first contact support for IT-related issues in a 24x7 environment. The role requires at least two years of relevant experience, strong customer service skills, and a willingness to work flexible shifts
Job Summary
The company is a Fortune 500 healthcare organization providing integrated technologies across the full continuum of care.
This role involves acting as a Senior Service Desk Associate responsible for resolving end-user IT issues through multiple channels.
Candidates must be willing to work in all different shifts of a 24x7 support organization.
Matching Summary
Match Score: 85
Owens & Minor is seeking a Shift Lead for their Service Desk, focusing on providing first contact support for IT-related issues in a 24x7 environment. The role requires at least two years of relevant experience, strong customer service skills, and a willingness to work flexible shifts.
Skills & Requirements
Must-have
First contact support via phone email chat
Prioritize incidents to meet SLAs
Document processes in ServiceNow tool
Nice-to-have
Exceptional customer service orientation
Ability to absorb information quickly
Team player with collaborative mindset
Key Requirements
Minimum 2 years relevant work experience or specialized training
High school diploma required; Bachelor's degree in technology a plus
Comptia A+, Comptia Network+, and ITIL certifications a plus