Specialist Reservations Sales

IHG

Guangzhou, Guangdong, China
**
English and one or more language
Customer service and sales skills
Bilingual communication skills
** IHG is seeking a Specialist Reservations Sales in Guangzhou, China, who will provide expert travel advice and solutions while enhancing the customer experience. The role emphasizes strong customer service, bilingual communication skills, and the ability to adapt creatively to guests' needs. **

Job Summary

  • Be a brand champion, taking pride in using every customer interaction to educate guests about our brands and products.
  • Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management despite difficulties or obstacles.
  • Majority of work is performed in a normal office environment and/or remotely (work from home).

Matching Summary

Match Score: 75

** IHG is seeking a Specialist Reservations Sales in Guangzhou, China, who will provide expert travel advice and solutions while enhancing the customer experience. The role emphasizes strong customer service, bilingual communication skills, and the ability to adapt creatively to guests' needs. **

Skills & Requirements

Must-have

  • English and one or more language
  • customer service and sales skills
  • bilingual communication skills
  • web-based navigation skills
  • embrace technological changes

Nice-to-have

  • social intelligence
  • cultural sensitivity
  • self-motivated positive attitude
  • ownership of personal development
  • embrace change and adjust

Key Requirements

  • High school diploma preferred
  • Previous call center experience
  • Hotel/travel experience desired

Work Rights

Not specified

Tailored Resume

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