Beta Cae is seeking an IT Technician II to provide remote technical support for hardware and software issues, ensuring efficient setup and troubleshooting for end users. The ideal candidate will have extensive experience with various operating systems and networking services, along with a strong customer service orientation
Job Summary
CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness.
The role supports end users by resolving hardware and software problems, installations of applications, and deployment of new technology, working within a service desk ticket system maintaining service level agreements.
CAE offers a comprehensive and competitive benefits package and flexibility that promotes work-life balance in a work environment where all employees are valued, respected and safe.
Matching Summary
Match Score: 85
Beta Cae is seeking an IT Technician II to provide remote technical support for hardware and software issues, ensuring efficient setup and troubleshooting for end users. The ideal candidate will have extensive experience with various operating systems and networking services, along with a strong customer service orientation.
Skills & Requirements
Must-have
Windows Server technologies support
Active Directory and Group Policy management
Multi-Factor Authentication platforms support
Endpoint management with Enterprise Antivirus
Microsoft Office 365 support
Network services knowledge (DNS, DHCP, TCP/IP)
Service desk ticket system usage
Nice-to-have
Excellent customer service skills
Knowledge of Microsoft Teams
Experience with conference room and A/V equipment
Ability to document and follow procedures
Cross training other staff members
Collaboration with IT teams
Ability to identify helpdesk call trends
Key Requirements
5-8+ years of experience or equivalent degree and experience
Must be eligible for DoD Personal Security Clearance
U.S. citizenship required due to government contract
Excellent written and verbal communication skills
AA or Bachelor's degree in Information Technology or related field
Work Rights
Must have US citizenship and be eligible for DoD Personal Security Clearance