Senior Workforce Analyst - Contact Center

Jobgether

United States
On-site
Real-time operations monitoring
Staffing needs forecasting
Service level maintenance
This role is designed for an analytical and detail-oriented professional who will oversee and optimize workforce planning in a dynamic contact center environment

Job Summary

  • This role is designed for an analytical and detail-oriented professional who will oversee and optimize workforce planning in a dynamic contact center environment.
  • You will act as a key liaison between leadership, operations, and BPO partners, applying insights to make data-driven decisions.
  • The role is fully remote within the United States, offering a structured yet collaborative work environment.

Matching Summary

This role is designed for an analytical and detail-oriented professional who will oversee and optimize workforce planning in a dynamic contact center environment.

Skills & Requirements

Must-have

  • Real-time operations monitoring
  • Staffing needs forecasting
  • Service level maintenance
  • Data-driven decision making
  • Contact center workforce management

Nice-to-have

  • Analytical and detail-oriented
  • Collaborative work environment
  • Process improvement driver

Key Requirements

  • Senior Workforce Analyst experience
  • Contact Center experience
  • Fully remote within the United States

Work Rights

Not specified

Tailored Resume

Cover Letter