Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Support technology equipment and software
Respond to and complete it service tickets
Perform installs, configurations, and updates
The University of Arkansas is seeking a Desktop Support Technician responsible for maintaining and supporting technology hardware and software for end users. The ideal candidate should have at least two years of experience with computer support, particularly with Windows and Mac systems, and possess strong customer service skills

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.

Matching Summary

Match Score: 85

The University of Arkansas is seeking a Desktop Support Technician responsible for maintaining and supporting technology hardware and software for end users. The ideal candidate should have at least two years of experience with computer support, particularly with Windows and Mac systems, and possess strong customer service skills.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Support technology equipment and software
  • Respond to and complete IT service tickets
  • Perform installs, configurations, and updates
  • Transport and deploy IT hardware
  • Function as tier-2 support resource
  • Execute IT hardware inventory

Nice-to-have

  • Strong customer service skills
  • Strong communication skills
  • Ability to analyze computer system problems
  • Ability to read and interpret technical literature

Key Requirements

  • Bachelor's degree in computer science or related field plus 2 years experience
  • Technical training in computer science plus 5 years experience
  • At least two years supporting Windows and Mac computers
  • Experience installing and configuring Operating Systems using Endpoint management software
  • Experience with networking essentials, operating systems, audio/video systems, and software troubleshooting
  • Experience with remote software and hardware support
  • Basic understanding of the TCP/IP model

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter