Support Desk Technician Tier 1

Proper Sky

Abington, PA, US
Base: commensurate with experience; bonus/equity: ...
Remote
Technical troubleshooting of end-user devices
Microsoft 365 support and administration
Active directory and azure ad account management
At Proper Sky, your work will make an impact from day one with meaningful responsibility and continuous growth opportunities in a fast-paced environment

Job Summary

  • At Proper Sky, your work will make an impact from day one with meaningful responsibility and continuous growth opportunities in a fast-paced environment.
  • The Support Desk Technician (Tier 1) role involves resolving common technical issues, providing excellent customer service, and supporting project tasks under senior staff guidance.
  • Proper Sky offers competitive compensation, comprehensive benefits, career development programs, and a supportive team culture with regular company outings and volunteer opportunities.

Matching Summary

At Proper Sky, your work will make an impact from day one with meaningful responsibility and continuous growth opportunities in a fast-paced environment.

Salary

Base: Commensurate with experience; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, long-term disability, SIMPLE IRA + match, paid time off

Skills & Requirements

Must-have

  • Technical troubleshooting of end-user devices
  • Microsoft 365 support and administration
  • Active Directory and Azure AD account management
  • Use of ticketing systems for support requests
  • Customer service and client communication
  • Basic network connectivity troubleshooting

Nice-to-have

  • Eagerness to learn and grow technical skills
  • Detail-oriented and organized work style
  • Collaborative and mission-driven team environment
  • Ability to follow instructions and escalate appropriately

Key Requirements

  • 2–3 years IT support or helpdesk experience
  • Familiarity with Microsoft 365, Windows OS, and business applications
  • Knowledge of Active Directory, Azure AD, and basic networking concepts
  • Experience with ConnectWise Manage or similar tools preferred
  • CompTIA A+, Network+, Security+ certifications are a plus

Work Rights

Not specified

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