Colaborador/a Atención Al Cliente 35hrs/sem, Ikea Tenerife Sur
Travelport
Tenerife, Spain
6 months customer service experience
Office word and excel knowledge
English b1 level proficiency
The mission is to provide excellent customer service while ensuring compliance with IKEA quality standards to achieve customer satisfaction and loyalty
Job Summary
The mission is to provide excellent customer service while ensuring compliance with IKEA quality standards to achieve customer satisfaction and loyalty.
Key responsibilities include receiving clients, resolving complaints and returns, managing incidents in the CRM system, and handling billing and reservations.
The role requires daily cash reconciliation, maintaining a clean workspace, and actively participating in team meetings and roll calls.
Matching Summary
The mission is to provide excellent customer service while ensuring compliance with IKEA quality standards to achieve customer satisfaction and loyalty.
Skills & Requirements
Must-have
6 months customer service experience
Office Word and Excel knowledge
English B1 level proficiency
Nice-to-have
Vocational training in Customer Service
Motivated by change and growth
Experience with IKEA standards
Key Requirements
Minimum 6 months experience in customer service functions
Professional vocational training (Grade Medium) in Customer Service preferred