Benefit Administrator

TELUS Health/lifeworks

Not specified; comprehensive customizable benefits...
3 years experience in benefits field
Saas platform knowledge required
Microsoft sql script proficiency
The role involves taking ownership of investigating and resolving clients' technical and customer service-related benefits questions

Job Summary

  • The role involves taking ownership of investigating and resolving clients' technical and customer service-related benefits questions.
  • Candidates will act as a liaison between clients, support teams, and configuration teams while adhering to strict service level agreements.
  • The position offers comprehensive benefits including paid vacation, well-being days, and access to mental health support accounts.

Matching Summary

The role involves taking ownership of investigating and resolving clients' technical and customer service-related benefits questions.

Salary

Not specified; Comprehensive customizable benefits package; Employee share purchase plan, group RRSP & TFSA, DC pension plan

Skills & Requirements

Must-have

  • 3 years experience in Benefits field
  • SaaS platform knowledge required
  • Microsoft SQL script proficiency
  • Bilingual French and English skills
  • SLA-driven issue resolution

Nice-to-have

  • Experience with Microsoft Office tools
  • Ability to mentor junior staff members
  • Strong documentation and multitasking skills
  • Participation in special implementation projects
  • Flexible availability for system testing

Key Requirements

  • Minimum 3 years work experience in Benefits field
  • University or college diploma in business administration
  • Advanced English language proficiency required
  • Knowledge of Microsoft SQL scripts
  • Bilingual capability in French and English

Work Rights

Subject to Personnel Security Screening conducted through the Government of Canada

Tailored Resume

Cover Letter