Service Management Lead

PwC Poland

5 years information security experience
Network infrastructure and perimeter security knowledge
Itil v4 practices and agile release management
This role is pivotal in ensuring service excellence, operational efficiency, and strategic alignment across technology and security platforms

Job Summary

  • This role is pivotal in ensuring service excellence, operational efficiency, and strategic alignment across technology and security platforms.
  • The Service Manager will oversee the end-to-end performance of perimeter security services while driving continuous improvement and collaboration.
  • Candidates must possess a deep understanding of network infrastructure and proven ability to lead cross-functional teams in complex projects.

Matching Summary

This role is pivotal in ensuring service excellence, operational efficiency, and strategic alignment across technology and security platforms.

Skills & Requirements

Must-have

  • 5 years information security experience
  • Network infrastructure and perimeter security knowledge
  • ITIL v4 practices and Agile release management
  • ServiceNow tooling and dashboard creation
  • Budget development and financial reconciliation

Nice-to-have

  • Strategic storytelling for executive stakeholders
  • Experience in matrix organization navigation
  • Change management leadership capabilities
  • Data analysis and modeling skills
  • Emerging technology awareness

Key Requirements

  • Bachelor's Degree preferred
  • Minimum 5 years progressive IT or security management experience
  • Strong communication skills with business and IT leadership

Work Rights

Not specified

Tailored Resume

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