Base: $20ph to $25ph; bonus/equity: eligible bonus...
Manage smo escalation queue
Follow up on open escalations
Monitor aging items
The IT Service Delivery Associate supports the SMO escalation process by assisting the escalation managers and analysts with the daily operational work that keeps the queue moving
Job Summary
The IT Service Delivery Associate supports the SMO escalation process by assisting the escalation managers and analysts with the daily operational work that keeps the queue moving.
This is a hands-on, task-focused role ideal for someone building a career in IT service delivery who is eager to learn established processes and grow into broader responsibilities.
HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.
Matching Summary
The IT Service Delivery Associate supports the SMO escalation process by assisting the escalation managers and analysts with the daily operational work that keeps the queue moving.
Salary
Base: $20/hr to $25/hr; Bonus/Equity: eligible bonuses, equity; Benefits: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off
Skills & Requirements
Must-have
Manage SMO escalation queue
Follow up on open escalations
Monitor aging items
Provide status updates to end users
Support onboarding and offboarding
Assist with hardware provisioning
Provide basic guidance to end users
Nice-to-have
Customer-friendly attitude
Positive end-user experience
Willingness to learn
Comfortable in a structured environment
Key Requirements
High school diploma or equivalent
0-2 years of experience in IT support
Familiarity with ServiceNow or comparable ITSM platform