Nam Payroll Contact Center Support Analyst

Johnson & Johnson

Bogotá, Colombia
Payroll contact center support
Case management tools
Sla adherence
The Payroll Contact Center Support Analyst serves as an essential resource for employees and managers seeking assistance with payroll-related queries

Job Summary

  • The Payroll Contact Center Support Analyst serves as an essential resource for employees and managers seeking assistance with payroll-related queries.
  • Responsibilities include auditing interactions, providing feedback to agents, and ensuring the Contact Center is equipped with necessary information.
  • This role requires adherence to company standards of integrity and protocol to ensure smooth and effective operation of payroll services.

Matching Summary

The Payroll Contact Center Support Analyst serves as an essential resource for employees and managers seeking assistance with payroll-related queries.

Skills & Requirements

Must-have

  • Payroll Contact Center Support
  • Case management tools
  • SLA adherence
  • Knowledge article maintenance
  • English fluency

Nice-to-have

  • Teamwork and collaboration
  • Agile environment adaptability
  • Pragmatic solution-focused approach
  • Confidentiality and integrity

Key Requirements

  • Bachelor's degree required
  • Minimum 3 years of experience in payroll customer service
  • Ability to manage confidential information
  • Ability to work under pressure, multitask, and meet deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter