Customer Service Analyst (remote - Us)

MassMutual Ascend

Cincinnati, Ohio, US
Base: $33,000 - $55,000; bonus/equity: incentive +...
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Answering incoming calls and chat messages
Analyzing customer circumstances and needs
Communicating complex information
** MassMutual Ascend is seeking a Customer Service Analyst to provide exceptional support to clients and agents through phone and chat communications. The role emphasizes a family-like approach to customer service, requiring strong communication skills and the ability to handle complex inquiries. **

Job Summary

  • As a Customer Service Analyst, you will provide superior customer service through answering our incoming calls and chat messages from both clients and agents.
  • In this role, you will be provided training to best prepare you for your daily tasks.
  • MassMutual Ascend is committed to taking financial futures above and beyond.

Matching Summary

Match Score: 75

** MassMutual Ascend is seeking a Customer Service Analyst to provide exceptional support to clients and agents through phone and chat communications. The role emphasizes a family-like approach to customer service, requiring strong communication skills and the ability to handle complex inquiries. **

Salary

Base: $33,000 - $55,000; Bonus/Equity: Incentive and bonus opportunities; Benefits: Extensive benefits offerings

Skills & Requirements

Must-have

  • answering incoming calls and chat messages
  • analyzing customer circumstances and needs
  • communicating complex information
  • de-escalating dissatisfied customers
  • maintaining professional and empathetic demeanor
  • updating customer account details
  • processing financial and non-financial transactions

Nice-to-have

  • treating clients like family
  • building product knowledge of annuities
  • understanding contractual language
  • identifying process improvement opportunities
  • collaborative culture

Key Requirements

  • High school diploma or equivalent
  • 2 years of related customer service experience
  • Exceptional verbal communication skills
  • Strong attention to detail
  • Ability to multi-task efficiently
  • Able to work specific schedule

Work Rights

Not specified

Tailored Resume

Cover Letter