FUJIFILM Business Innovation Corp. is seeking a Business Solution Support Executive to provide first-level IT support to end users, focusing on incident management and customer service. This hybrid role is suitable for fresh graduates or individuals with some experience in customer support, emphasizing excellent communication and troubleshooting skills
Job Summary
The role serves as the primary point of contact for customers providing first-level technical support via phone and email.
Candidates are expected to manage end-to-end incidents, including logging, troubleshooting, and escalating issues according to corporate policies.
The position requires flexibility to work on rotational shifts and public holidays while maintaining high-quality service standards.
Matching Summary
Match Score: 75
FUJIFILM Business Innovation Corp. is seeking a Business Solution Support Executive to provide first-level IT support to end users, focusing on incident management and customer service. This hybrid role is suitable for fresh graduates or individuals with some experience in customer support, emphasizing excellent communication and troubleshooting skills.
Skills & Requirements
Must-have
First-level IT support delivery
Incident management and ticket logging
Customer service via phone and email
Rotational shift availability including holidays
Scripted troubleshooting execution
Nice-to-have
Knowledge base article creation
Process improvement identification
Vendor collaboration experience
Trend analysis for recurring issues
Key Requirements
Diploma or Degree in Information Technology or Computer Science
Fresh graduate or minimum 1 year contact center experience
Ability to follow instructions and processes consistently