Content Management Specialist I

Service Corp

Houston, TX, US
Not specified; not specified; not specified
Maintain and update web content using cms
Troubleshoot technical issues and defects
Manage request queues and meet slas
The role involves maintaining and updating web content across consumer-facing websites using a content management system

Job Summary

  • The role involves maintaining and updating web content across consumer-facing websites using a content management system.
  • Associates are responsible for responding to customer requests, providing support, and troubleshooting technical issues via phone and email.
  • The ideal candidate will collaborate with cross-functional teams to ensure digital content supports SEO and marketing goals.

Matching Summary

The role involves maintaining and updating web content across consumer-facing websites using a content management system.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Maintain and update web content using CMS
  • Troubleshoot technical issues and defects
  • Manage request queues and meet SLAs
  • Proficient in Microsoft Office Suite and Webex
  • Collaborate with cross-functional teams on projects

Nice-to-have

  • Detail-oriented with strong organizational skills
  • Proactive critical thinker willing to ask for help
  • Positive attitude in a fast-paced environment
  • Experience with SEO and lead generation efforts

Key Requirements

  • Bachelor or Associate degree in Communications, Marketing, or related field
  • 1-2 years of customer service or website/technical support experience

Work Rights

Not specified

Tailored Resume

Cover Letter