Guest Relation Supervisor - Raffles The Red Sea (saudi National)
Raffles & Fairmont the Red Sea
Umluj, Saudi Arabia
On-site
Refined, anticipatory, and personalized service
Guest concerns escalation and resolution
Supervise daily operations of guest relations hosts
Lead by example in delivering refined, anticipatory, and personalized service to all guests, ensuring consistent recognition of VIPs, repeat guests, and special occasions
Job Summary
Lead by example in delivering refined, anticipatory, and personalized service to all guests, ensuring consistent recognition of VIPs, repeat guests, and special occasions.
Supervise daily operations of the Guest Relations Hosts, coaching, mentoring, and motivating team members to uphold Raffles service culture and etiquette standards.
Uphold and enforce Raffles grooming, etiquette, and communication standards at all times, acting as a guardian of the Raffles brand, heritage, and service philosophy.
Matching Summary
Lead by example in delivering refined, anticipatory, and personalized service to all guests, ensuring consistent recognition of VIPs, repeat guests, and special occasions.
Skills & Requirements
Must-have
Refined, anticipatory, and personalized service
Guest concerns escalation and resolution
Supervise daily operations of Guest Relations Hosts
Uphold Raffles brand standards and etiquette
Experience in pre-Opening is a must
Nice-to-have
High emotional intelligence and cultural awareness
Passion for luxury hospitality and guest satisfaction
Understanding of Ultra-Luxury guest expectations
Key Requirements
Minimum 3–5 years of experience in Guest Relations, Front Office, or Guest Experience
Previous supervisory or team-leading experience required
Degree or diploma in Hospitality Management or related field preferred
Experience with property management systems (Opera or equivalent) is an advantage
Fluency in English required; additional languages are highly desirable
Experience in project coordination, scheduling, and document control during pre-Opening stages