Hr Service Center Rep

Ochsner Health

New Orleans, LA, US
Fully remote
Hr call center experience
First call resolution
Hr call tracking system
This job serves as the first point of contact for the company's Human Resources department and is responsible for logging all incoming inquiries in the case management system and providing accurate information of HR inquiries from company employees, leaders, potential candidates, as well as former employees and retirees

Job Summary

  • This job serves as the first point of contact for the company's Human Resources department and is responsible for logging all incoming inquiries in the case management system and providing accurate information of HR inquiries from company employees, leaders, potential candidates, as well as former employees and retirees.
  • Assists in the training of new Associates by providing guidance and instruction on applicable software programs and reviewing FAQs.
  • Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Matching Summary

This job serves as the first point of contact for the company's Human Resources department and is responsible for logging all incoming inquiries in the case management system and providing accurate information of HR inquiries from company employees, leaders, potential candidates, as well as former employees and retirees.

Skills & Requirements

Must-have

  • HR call center experience
  • first call resolution
  • HR call tracking system
  • customer service skills
  • data entry and retrieval
  • Windows-style applications proficiency
  • problem solving skills

Nice-to-have

  • training new associates
  • emphatic communication
  • organizational skills
  • handling escalations calmly
  • knowledge of HR policies

Key Requirements

  • Associates degree required
  • Bachelor's degree preferred
  • Experience in HR Call Center environment
  • Achieve first call resolution 80% or above
  • Experience with HR call tracking system

Work Rights

Not specified

Tailored Resume

Cover Letter