Customer Experience Engineer Ii (e2)

Applied Materials

Kalispell, MT, US
Base: $78,500.00 - $108,000.00; bonus/equity: elig...
10-day 8-hr shift (kalispell, mt; travel: 20% of the time)
Bachelor's degree in engineering
2-4 years of experience
8d problem solving methodology
Applied Materials is seeking a Customer Experience Engineer II in Kalispell, MT, to manage customer escalations and ensure product quality during tool startup processes. The ideal candidate will possess engineering expertise, strong problem-solving skills, and the ability to work independently while promoting a culture of innovation and support within the company

Job Summary

  • The role involves managing major customer escalations and leading cross-functional teams to resolve quality issues during tool startups.
  • Candidates must utilize the 8D principle to identify root causes, implement containment actions, and drive long-term corrective measures.
  • The position offers a supportive work culture focused on learning, development, and pushing the boundaries of materials science innovation.

Matching Summary

Match Score: 85

Applied Materials is seeking a Customer Experience Engineer II in Kalispell, MT, to manage customer escalations and ensure product quality during tool startup processes. The ideal candidate will possess engineering expertise, strong problem-solving skills, and the ability to work independently while promoting a culture of innovation and support within the company.

Salary

Base: $78,500.00 - $108,000.00; Bonus/Equity: Eligible for bonus and stock award program; Benefits: Comprehensive benefits package including health and wellbeing programs

Skills & Requirements

Must-have

  • Bachelor's Degree in Engineering
  • 2-4 years of experience
  • 8D problem solving methodology
  • Root cause analysis expertise
  • Cross-functional team leadership

Nice-to-have

  • Strong customer presentation skills
  • Influencing without authority
  • Proactive issue prediction
  • Knowledge sharing with colleagues
  • Project management capabilities

Key Requirements

  • Bachelor's Degree required
  • 2 to 4 years of relevant experience
  • Proficiency in 8D problem solving

Work Rights

Not specified

Tailored Resume

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