Customer Crisis Business Analyst

Amex GBT

Gurgaon, India
Not specified; not specified; flexible benefits ta...
Sql querying relational databases
Tableau desktop working knowledge
Ms excel with vba skills
The role involves providing ongoing information and reporting concerning potential threats to traveling employees and customers within a Customer Crisis Recovery Program

Job Summary

  • The role involves providing ongoing information and reporting concerning potential threats to traveling employees and customers within a Customer Crisis Recovery Program.
  • Candidates must be resilient to change management and capable of handling stressful situations while working in a highly visible team environment.
  • Amex GBT offers flexible benefits including health insurance, retirement programs, and access to over 20,000 learning courses.

Matching Summary

The role involves providing ongoing information and reporting concerning potential threats to traveling employees and customers within a Customer Crisis Recovery Program.

Salary

Not specified; Not specified; Flexible benefits tailored to country including health, retirement, and parental leave

Skills & Requirements

Must-have

  • SQL querying relational databases
  • Tableau desktop working knowledge
  • MS Excel with VBA skills
  • 24/7 shift rotation availability
  • English verbal and written communication

Nice-to-have

  • Tableau or Power BI experience
  • Salesforce platform familiarity
  • Travel industry background
  • Social media fact-finding skills
  • Global Distribution Systems (GDS) knowledge

Key Requirements

  • BE/B.Tech degree required
  • 4-6 years of professional experience
  • Proficiency in SQL and MS Excel VBA

Work Rights

Not specified

Tailored Resume

Cover Letter