Responsable De Service Amélioration Continue (h/f) - Cdd

Assurant Services Australia Pty Limited

Aix-en-Provence, France
**
Customer journey optimization
Operational performance enhancement
Team management and development
** Assurant Services Australia Pty Limited is seeking a Responsable De Service Amélioration Continue for a 3-month contract in Aix-en-Provence, France. The ideal candidate will have managerial experience, a strong background in customer relations, and at least five years in a similar role, focusing on continuous improvement and operational excellence. **

Job Summary

  • Your role is to sustainably optimize customer and manager journeys, strengthen operational performance, and contribute to the transformation of tools and processes.
  • This strategic position combines team management, cross-functional project leadership, practice improvement, and optimization of management tools used daily by operational teams.
  • Join Assurant to benefit from our 'The Assurant Way' company culture and attractive advantages such as participation, meal vouchers, and quality health coverage.

Matching Summary

Match Score: 75

** Assurant Services Australia Pty Limited is seeking a Responsable De Service Amélioration Continue for a 3-month contract in Aix-en-Provence, France. The ideal candidate will have managerial experience, a strong background in customer relations, and at least five years in a similar role, focusing on continuous improvement and operational excellence. **

Skills & Requirements

Must-have

  • Customer journey optimization
  • Operational performance enhancement
  • Team management and development
  • Cross-functional project leadership
  • Client management tools alignment
  • Continuous improvement dynamics

Nice-to-have

  • Positive and collaborative social climate
  • Technological watch and tool evolution
  • Trust, integrity, and exemplary conduct
  • Stress management and prioritization
  • Positive influence and results orientation

Key Requirements

  • Master 2 degree
  • Minimum 5 years of similar experience
  • Strong managerial experience
  • Proficiency in Pack Office, especially Excel
  • Confirmed oral and written English level
  • Knowledge of the insurance sector
  • Mastery of project management techniques
  • Familiarity with CRM and web environments
  • Knowledge of Power BI is a plus

Work Rights

Not specified

Tailored Resume

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