Senior Customer Service Officer

K MEAT CLUB PTE. LTD.

Singapore, Singapore
Base: $5,500-$8,500 sgd; bonus/equity: not specifi...
5 years customer service experience
Customer service team management
Recruiting and training staff
The role involves managing, mentoring, and coaching the customer service team across all branches to ensure optimal guest experiences

Job Summary

  • The role involves managing, mentoring, and coaching the customer service team across all branches to ensure optimal guest experiences.
  • Candidates must have at least 5 years of proven experience in customer service with a background in team management and recruitment.
  • Benefits include training for development, career progression opportunities, staff discounts, and performance-based annual increments.

Matching Summary

Match Score: 85

The role involves managing, mentoring, and coaching the customer service team across all branches to ensure optimal guest experiences.

Salary

Base: $5,500-$8,500 SGD; Bonus/Equity: Not specified; Benefits: Training, career progression, staff discounts, birthday vouchers, annual leave, marriage and compassionate leaves, annual increment, referral incentive

Skills & Requirements

Must-have

  • 5 years customer service experience
  • Customer service team management
  • Recruiting and training staff
  • Handling difficult customers
  • Maintaining customer records

Nice-to-have

  • Prior beauty industry experience
  • Strong communication skills
  • Passion for serving customers
  • Computer proficiency
  • Professional grooming standards

Key Requirements

  • Minimum 5 years working experience in customer service
  • Experience in recruiting and building teams
  • QA and training structure knowledge
  • Polytechnic or higher qualification level

Work Rights

Not specified

Tailored Resume

Cover Letter