Solution Support Representative

SAMMS Healthcare Group

First point of contact support
Diagnose and resolve standard client questions
Document inbound support requests
The role serves as the first point of contact for clients reporting technical or solution issues

Job Summary

  • The role serves as the first point of contact for clients reporting technical or solution issues.
  • Employees must document inbound support requests and ensure proper notation of client problems.
  • Netsmart is an equal opportunity workplace committed to creating an inclusive environment for all associates.

Matching Summary

The role serves as the first point of contact for clients reporting technical or solution issues.

Skills & Requirements

Must-have

  • First point of contact support
  • Diagnose and resolve standard client questions
  • Document inbound support requests

Nice-to-have

  • Collaboration with internal stakeholders
  • Transfer complex issues to experienced associates
  • Attend required training on consumer materials

Key Requirements

  • Associate degree or equivalent relevant work experience
  • At least 1 year of customer service experience
  • Legally authorized to work in the United States

Work Rights

Must be legally authorized to work in the US

Tailored Resume

Cover Letter