Lead Operational Excellence Specialist

SimCorp AS

Toronto, Ontario, Canada
Base: $104,240 to $143,330 cad; bonus: annual disc...
Hybrid
Incident management leadership
Root cause analysis execution
Change management governance
The role serves as the single point of escalation for operational incidents, ensuring timely resolution and minimal client impact

Job Summary

  • The role serves as the single point of escalation for operational incidents, ensuring timely resolution and minimal client impact.
  • Candidates will lead Problem Management processes including Post-Incident Reviews and Root Cause Analyses to drive service resilience.
  • SimCorp offers a hybrid work policy requiring two days in the office weekly along with comprehensive health and retirement benefits.

Matching Summary

The role serves as the single point of escalation for operational incidents, ensuring timely resolution and minimal client impact.

Salary

Base: $104,240 to $143,330 CAD; Bonus: Annual discretionary bonus; Benefits: Health, dental, time off, Group RRSP/TFSA

Skills & Requirements

Must-have

  • Incident Management leadership
  • Root Cause Analysis execution
  • Change Management governance
  • Vendor coordination experience
  • Mission-critical service operations

Nice-to-have

  • ITIL certification or equivalent
  • Agile methodology familiarity
  • Multicultural team collaboration
  • Continuous improvement mindset
  • Strategic oversight capability

Key Requirements

  • 3-5+ years operational experience
  • ITIL certification or equivalent
  • Analytical and decision-making skills

Work Rights

Not specified

Tailored Resume

Cover Letter