Senior Field Service Manager -data Centers

Generac Power Systems Inc

Multiple Locations
Technical support for power equipment
Customer relationship management
Equipment troubleshooting and repair
The Technical Field Service Manager is responsible for ensuring customer satisfaction by providing on-site and phone troubleshooting, repair, equipment modifications, installation and sales support of industrial power generation equipment for data center customers

Job Summary

  • The Technical Field Service Manager is responsible for ensuring customer satisfaction by providing on-site and phone troubleshooting, repair, equipment modifications, installation and sales support of industrial power generation equipment for data center customers.
  • This position involves providing mission critical equipment support and service, assisting in site certification, operation and EPA testing, and supporting sales managers with new customer product training.
  • The role includes developing and maintaining customer relationships, coordinating customer calls with regional sales managers, and providing technical input and feedback to various internal departments.

Matching Summary

The Technical Field Service Manager is responsible for ensuring customer satisfaction by providing on-site and phone troubleshooting, repair, equipment modifications, installation and sales support of industrial power generation equipment for data center customers.

Skills & Requirements

Must-have

  • technical support for power equipment
  • customer relationship management
  • equipment troubleshooting and repair
  • sales support for industrial equipment
  • field service coordination
  • EPA testing assistance

Nice-to-have

  • collaboration with engineering teams
  • service training content development
  • report writing and documentation
  • product design input
  • cross-functional feedback communication

Key Requirements

  • Bachelor's Degree in Electrical or Mechanical Engineering or equivalent experience
  • 10 years of relevant experience
  • Ability to lift 25-50 pounds
  • Occasional travel

Work Rights

Not specified

Tailored Resume

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