4+ years in customer success or technical account management
Experience with saas product adoption strategies
Ability to deliver tailored enablement plans
This role involves managing the adoption journey for a portfolio of large, strategic customers to drive measurable value delivery
Job Summary
This role involves managing the adoption journey for a portfolio of large, strategic customers to drive measurable value delivery.
The position requires partnering cross-functionally with Account Executives, Onboarding Managers, and Technical Account Managers to ensure seamless customer experiences.
Candidates must possess excellent communication skills to connect with diverse customer personas and act as trusted advisors.
Matching Summary
This role involves managing the adoption journey for a portfolio of large, strategic customers to drive measurable value delivery.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
4+ years in Customer Success or Technical Account Management
Experience with SaaS product adoption strategies
Ability to deliver tailored enablement plans
Nice-to-have
Background in UX/UI, Design Ops, or Frontend Development
Experience using Figma or design collaboration tools
Passion for helping customers thrive and solve complex problems
Key Requirements
4+ years experience in Technical Account Management or Customer Success
Strong product knowledge and consultative approach
Track record of driving impactful outcomes in SaaS environments