Senior Support Operations Specialist

Axon Enterprise

Atlanta, GA, United States
Competitive salary; not specified; 401k with emplo...
On-site
4+ years support operations experience
Saas licensing models knowledge
Queue-based ticket environment sla accountability
Axon Enterprise is seeking a Senior Support Operations Specialist to manage software provisioning, licensing, and entitlement management within a collaborative, fast-paced environment. The ideal candidate will have extensive experience in support operations, with a focus on SaaS licensing and operational excellence

Job Summary

  • This role sits at the intersection of Support, Sales, Customer Success, and Engineering to ensure seamless customer access.
  • The position requires owning end-to-end execution of provisioning workflows while driving process improvements and automation.
  • Axon offers competitive benefits including discretionary paid time off, parental leave, and comprehensive wellness support.

Matching Summary

Match Score: 85

Axon Enterprise is seeking a Senior Support Operations Specialist to manage software provisioning, licensing, and entitlement management within a collaborative, fast-paced environment. The ideal candidate will have extensive experience in support operations, with a focus on SaaS licensing and operational excellence.

Salary

Competitive salary; Not specified; 401k with employer match

Skills & Requirements

Must-have

  • 4+ years support operations experience
  • SaaS licensing models knowledge
  • Queue-based ticket environment SLA accountability
  • End-to-end software provisioning execution
  • Cross-functional collaboration with Sales and Support

Nice-to-have

  • Experience in IoT or security technology environments
  • Licensing automation tool proficiency
  • Familiarity with Axon cloud evidence platforms
  • Process improvement and standardization drive
  • Strong written and verbal communication skills

Key Requirements

  • 4+ years experience in support operations or order management
  • Strong understanding of SaaS entitlements and delivery workflows
  • Proven ability to troubleshoot operational issues across teams

Work Rights

Not specified

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