Oversee service delivery for the Concur platform, ensuring seamless communication and optimal performance by acting as the key liaison between various teams
Job Summary
Oversee service delivery for the Concur platform, ensuring seamless communication and optimal performance by acting as the key liaison between various teams.
Monitor and manage incidents and service requests, acting as an escalation point for complex issues and driving permanent solutions through root cause analysis.
Build and maintain strong relationships with internal stakeholders, business admins, external vendors, and regional teams to ensure business needs are met and service assurance is continuously improved.
Matching Summary
Oversee service delivery for the Concur platform, ensuring seamless communication and optimal performance by acting as the key liaison between various teams.
Skills & Requirements
Must-have
Concur platform support
Incident and problem management
Cross-team coordination
Vendor relationship management
Service delivery oversight
Nice-to-have
Interpersonal and relationship-building skills
Self-motivated with ownership
Problem-solving and analytical thinking
Continuous improvement mindset
Key Requirements
7-9 years of experience in Concur support
Bachelor's degree in Commerce, IT, Computer Science, or Business