The Automation Operation Support Center Engineer serves as the first point of contact for customers seeking technical assistance and is responsible for diagnosing and resolving a variety of issues in Intel's global factories
Job Summary
The Automation Operation Support Center Engineer serves as the first point of contact for customers seeking technical assistance and is responsible for diagnosing and resolving a variety of issues in Intel's global factories.
Key responsibilities include providing front-line technical support on a 12-hour day and night compressed workweek schedule, contributing to knowledge management, and ensuring thorough documentation of all interactions.
The role requires excellent customer service skills, the ability to quickly learn and master new technologies, and strong problem-solving aptitudes to drive overall service improvement and meet departmental KPIs.
Matching Summary
The Automation Operation Support Center Engineer serves as the first point of contact for customers seeking technical assistance and is responsible for diagnosing and resolving a variety of issues in Intel's global factories.