Customer Service Specialist

SBD Inc

Competitive salary; not specified; benefits unique...
Order and system management experience
Billing and cash management skills
Sales forecast analysis capabilities
This role serves as a primary interface for customer requirements, complaints, and solutions within a global tool manufacturing company

Job Summary

  • This role serves as a primary interface for customer requirements, complaints, and solutions within a global tool manufacturing company.
  • The position involves comprehensive order lifecycle management from fulfillment center to delivery, including billing reconciliation and DSO improvement.
  • Employees join an innovative, tech-driven environment supporting iconic brands like STANLEY TOOLS and DEWALT with access to extensive learning resources.

Matching Summary

This role serves as a primary interface for customer requirements, complaints, and solutions within a global tool manufacturing company.

Salary

Competitive salary; Not specified; Benefits unique to country of hire

Skills & Requirements

Must-have

  • Order and system management experience
  • Billing and cash management skills
  • Sales forecast analysis capabilities
  • Cross-departmental collaboration
  • Inventory fulfillment negotiation

Nice-to-have

  • Experience with Industry 4.0 initiatives
  • Willingness to visit customer premises
  • Strong problem-solving abilities
  • Global team collaboration mindset

Key Requirements

  • Not specified in posting

Work Rights

Not specified

Tailored Resume

Cover Letter