Customer Relationship Executive/manager

Financialtimes33

Tokyo, Japan
On-site
Retention and upsell business target achievement
Customer issue resolution
Client engagement activities
The Financial Times is seeking a Customer Relationship Executive/Manager in Tokyo, Japan, to manage and grow client accounts through effective relationship building and strategic sales planning. The ideal candidate will possess strong negotiation skills, fluency in English and business-level Japanese, and a proven track record in account management

Job Summary

  • The Financial Times is a globally recognised news organisation committed to delivering quality information and services worldwide.
  • The Client Relationship Executive/Manager is responsible for retaining and growing business through excellent relationship and account management.
  • The role offers opportunities for professional growth within a warm, collaborative culture and a hybrid working model.

Matching Summary

Match Score: 85

The Financial Times is seeking a Customer Relationship Executive/Manager in Tokyo, Japan, to manage and grow client accounts through effective relationship building and strategic sales planning. The ideal candidate will possess strong negotiation skills, fluency in English and business-level Japanese, and a proven track record in account management.

Skills & Requirements

Must-have

  • Retention and upsell business target achievement
  • Customer issue resolution
  • Client engagement activities
  • Strategic account management
  • Salesforce documentation
  • Market and competitor awareness

Nice-to-have

  • Collaborative culture
  • Growth and career aspirations support
  • Diverse community of experts

Key Requirements

  • Proven account management experience
  • Meeting or exceeding retention and upsell revenue targets
  • Negotiating with senior management
  • Fluency in English
  • Fluency in business level Japanese

Work Rights

Not specified

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